Policies
Welcome to Auralite Artistic Nails! I strive to deliver exceptional services that elevate your nail experience. Please be aware that I do not offer "Fill" services for new clients coming from other salons. Your first appointment will be charged as a NEW set, and an additional $20.00 fee may apply for the safe removal of existing products and to assess the condition of your nails. You can trust that I will give you the best possible care for your nails!
New Clients
The booking policy is designed to ensure that I provide the best possible service to all clients. When booking your first appointment, please note that a non-refundable booking fee of $50 is required at the time of booking, which will be applied towards your first appointment. If you need to reschedule, your fee will be transferred only once to your new appointment. However, if you choose to cancel your appointment and opt not to re-book, your booking fee will not be refunded. I appreciate your understanding and look forward to providing you exceptional service.
Guarantee
At Auraltie Nails, I take pride in the quality of the products I use. If you experience any lifting within 24 hours of your appointment, I will happily repair the affected nail(s) at no cost. After this period, a fee of $10.00+ per nail may apply, depending on the extent of the damage. Please remember that this guarantee covers lifting only; for any breaks or chips, repairs are available for a small fee.
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Cancellations/Rescheduling
To ensure smooth scheduling, I kindly request a minimum of 48 business hours' notice for any cancellations or rescheduling. Please be aware that cancellations or rescheduling made with less than 48 business hours will incur a non-refundable/non-transferable fee of 50% of the service base price, payable at time of cancellation, via e-transfer and prior to rebooking. Cancellations or rescheduling requests made with less than 24 business hours' notice will result in a charge of the full price of the appointment, payable in full at the time of the schedule change.
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** Please note: if changes are requested outside of business hours, your message will not be answered until the next business day.
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Thank you for your cooperation.
No-Shows
If you arrive more than 10 minutes late, we may need to modify or reschedule your service. In such cases of rescheduling, payment in full for your original appointment will be required before booking a new one. Please note that if you do not show up for your appointment, rebooking will not be available. I appreciate your cooperation and look forward to serving you!